Bad Service

Vodacom the Glen on the same level as Pick n Pay, I drove there to do a sim swap after a very bad experience having my phone ******. Got the sim card, popped it into an old phone and it is still not working after the girl at the shop assured me that she would see the swap through as she had to wait until 5pm to unlock the simcard... this morning when I call the customer care line, they tell me that the swap was cancelled and never done...this means I have to go back to the shop because their landline does not work..number ********** . This has inconvenienced me so much because I am expecting a lot of business calls on that number.... The service simply sucks