Bad service

I made 2 calls to Vodacom and asked to be put through to sales department, the first call in sales was answered by a lady called Sasha who said she will put me through, next thing I know my call is cut in the background people are chatting and laughing, I called again directly to sales using number ********** 4 and my call was taken by a lady called Sabia. After explaining what I wanted she went back to the chatting group where after several hello's from my side my call was put through to rate their service. Mind you i'm calling directly from my mobile and my airtime is going.

thank you