BAD SERVICE

On 17 August 2017 I upgraded my contract with vodacom online. On 18 August 2017 I received an email from Ram Couriers informing me they received the device from Vodacom online to be delivered to me. I made arrangements with vodacom that am only available between 4 to 5pm. On 25 August 2017 I had to phone Ram Couriers to ask when will the device be delivered. The lady told me the delivery address and it was the wrong address. I had to phone vodacom the lady said because I can't rectify the details but vodacom. I phone vodacom just after finished talking to Ram Couriers. I informed vodacom about what they suppose to do. I ask vodacom to call me back to know if they have done so. NO ONE OF VODACOM CONSULTANTS came back to me. Tuesday (22 August 2017) I phoned vodacom again about the same matter requesting again for them to call me back...NO ONE CAME BACK TO ME. Thursday (31 August 2017) I was contacted be Ram Couriers but I was not available. I phone Ram Couriers (1 Sept 2017) and they can only deliver on Wednesday (6 September 2017) which is impossible for me to adhere to because I can't afford to make arrangements again to go home earlier. I told Ram Couriers to return the item back to vodacom because of the long time it takes to deliver the item.

I phoned vodacom (1 September 2017) to complain and to cancel the deal and the lady ask if she can try to phone Ram Couriers and see what she can still do. I was not happy about it but said I want the device to be delivered today and she said she can't promise anything but will try and that she will come back to me.... It's 18:03 now and vodacom don't have the decency to call me back.

I have this contract for almost 18 years. They (vodacom) provide a Courier with my wrong delivery details. It also came under my attention that I stay in a HIGH RISK AREA..... where in this country (South Africa) are you safe.... every corner in this country is HIGH RISK.... IF I don't pay than am terrorise to pay which is right.... but when it comes to customer satisfaction than this is what they think about there clients..... CUSTOMER SERVICE ZERO....