RvdM
Riaan van der Merwe
1 reviews | Active since Mar 2013
01 Sept 2017, 08:01
Bad Service
Ordered an upgrade online for a sim only to avoid the 150 they charge instore. Sim was delivered, when i phoned in customer care told me no you dont need the new sim you can still use the old one and the new plan will be active from the 1st of Sept 2017. Woke up on 1 Sep 2017 still on the old plan and new Sim they sent, doesnt even register on the network. Pathetic customer service from their side. After 8 years ive had enough. Im stopping my debit orders and you can see where you get your money from voda****
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
01 Sept 2017, 09:20Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Sept 2017, 09:20
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
06 Sept 2017, 12:05Hi Riaan
As discussed, feedback was provided.
Have a pleasant day further!
Regards,
RJ
Best regards,
Vodacom's reply06 Sept 2017, 12:05
Official
Hi Riaan
As discussed, feedback was provided.
Have a pleasant day further!
Regards,
RJ
Best regards,
RvdM
Riaan van der Merwe's updateReviewer Update
06 Sept 2017, 12:15Thanks Rudie, if everybody at Vodacom delivered the type of service that you gave you will have more happy customers. Thanks for the info and help.
RvdM
Riaan van der Merwe's update06 Sept 2017, 12:15
Reviewer Update
Thanks Rudie, if everybody at Vodacom delivered the type of service that you gave you will have more happy customers. Thanks for the info and help.