Bad Service

Nobody called me since my complaint , and they feel it is resolved !!!!!!!!!! Computer generated Tax invoice Account number: I ********** -4 Cellular number: ********** 0947 Invoice number: H1-4H92N Invoice date: 21/07/2017 Due date: 31/07/2017 Your VAT registration number: MR LOUIS PARKINPO Box 6676Baillie ParkPotchefstroom2526 Cellular Number : ********** 0947 LOUIS PARKIN Description Amount Discount Subtotal Total Once Off Charges Connection Fee July 85.09 85.09 Total Once Off Charges 85.09 Subscription Charges 5GB MBB 24 month - TopUp July 80.62 80.62 CIB Discount Proration July -18.68 -18.68 Total Subscription Charges 61.94 Total Amount (VAT Excl) 147.03 147.03 Total VAT 20.58 Worst service ever Vodacom called me because it was time to upgrade one of my data contracts . I have two data and two cellular phone contracts . I have been a customer since 1997 . They offered me a data upgrade from 3 to 5gig + 5gig nighttime with a router .I declined the router and we agreed on a 10 inch tablet with the same amount of data for R249 per month . Today they delivered a ROUTER and simcard . After a nightmare to get a consultant on 082 111 , there was so much noise that I am not sure what she said .My wife called 082 111 again and they said they received the instruction to send the router . I told her to listen to the recording which they remind you were being made .That will take 14 days or something like that to get the recording . Now we must wait 7 to 10 days for them to collect the router . Then three days later I can cancel the contract and start the whole process again . And days mean " working days " . This is totally unacceptable , I MUST NOW WAIT AT LEAST A MONTH , THEN if I am lucky I might have the tablet . I have one cellular contract that can also upgrade , I will cancel that . I will also cancell this data fiasko . I will also cancell my other two contracts as soon as their expiry dates are due . I cannot believe the poor service , I have never had problems with a walk in shop . I will also never reccomend Vodacom to anybody . Jul 21, 2017 1 week ago Official business reply: Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query.