Bad Service

On the 14th of august I phone the accounts department after been put trough to various people I asked to speak to a supervisor, spoke to Ashwin Abrahams, I explained to him that my debit order for payment of my account didn't go off. He confirmed the following: Their system updated my banking details to the previous one (ABSA) therefore the debit order returned unpaid, so I got charged R100 for this unpaid debit order. He reassured me that the debit order will be reinstated to the FNB (which they have been debiting for the past 6 months) details on the 18th and the R100 will be reversed from my account . They debit order did not go off on the 18th , I phoned them today and they said they it put through again on the ABSA account...Try to speak to Ashwin and only could speak to Morena who said will put me trough to Ashwin .. Hold on for a while and guess what ... I got cut off.... Tried to phone them again and because I have phoned so many time I get to leave a contact number so they can call me back ....Meantime my account is unpaid...Pure frustration.