BAD SERVICE!!!

One on the main reasons I cancelled my contract and decided to go on prepaid is due to experiencing bad service from Vodacom. I cancelled my contract years ago, and find out via a credit bureau that I am listed for arrears with Vodacom. I contacted Vodacom on the 13th July 2017, got a settlement of R296.00, paid the settlement amount. I was informed that they will send me a settlement letter and update the credit bureaus. After calling to do follow ups on numerous occasions, I get the setllement letter on the 24th July 2017. I called to find out if the bureaus were updated, as per the agents I spoke to about 4 different agents on different days, they confirmed the request was sent to the bureau as per their system. I called Experian only to find out they were not sent the request, and I should ask Vodacom to either copy me in on the request or they must provide me with a reference number, other wise they cant help look it up/search if they dont have those details. So I contact Vodacom again, I ask the agent to send me a screen shot / documented proof that they sent request through to Experian. The agent couldnt help, so I asked to speak to the manager, was on hold for 20 to 30 minutes, she couldnt find a supervisor (Shocker!!!). She gave me an email address ********** I did send through an email with a return message that they work on resolving queries within 5 days. So on top of they delay already taken to inform the bureaus, here is another delay in resolving the query. Utterly shocking, that I have to make a ton of calls in trying to resolve this.