SA
Sm A

1 reviews | Active since Aug 2017

16 Aug 2017, 11:44

Bad service

They phoned me and told me how wonderful it is, I can migrate, then they migrated me to the wrong package, now they cant help me change it, and why must I pay R1250 if it was not my mistake ?

0
Replies (2)
Vodacom
Vodacom's reply16 Aug 2017, 11:58
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply21 Aug 2017, 08:19
Official

Good day,

As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian

Best regards,