Bad Service

I have two contracts with Vodacom and one was coming to an end in October 2016, i called them in September cancel it as they said you must give one month notice prior to the cancellation. To my surprise at the end of November they deducted R4500 from my account and I called no one could explain to me as to what happened. I ended up going to vodaworld in Midrand and only to find that the agent who assisted me cancelled the wrong contract hence they deducted so much money which was the cancellation fee, so the agent then cancelled the correct one meaning both contracts are now cancelled but I reversed the money from the bank because I had plans with that money. They told me that they will investigate the matter and give me feedback of which they never did. on the 3rd of May 2017 I went back to vodaworld to find out what’s happening, the lady who was assisting me told me that they handed me to legal and they might say that I owe them of which I don't understand why should I owe them in the 1st place, she then wrote an email to the Legal dept. explaining my story, she told that I will get feedback from 7 to 14 working days and till today I'm still waiting.

I wanted to upgrade my Phone but now I’m thinking of porting my number to another network. VODACOM IS **** ON A SEROIUS NOTE!!!

Following the matter above, I was told to pay a certain amount for a credit note which I did and they eventually removed the status on my account which took them about a month to do so. Now I'm interested in buying another phone, I went to Vodaworld last week Thursday and the feedback was that my bank statements where not stamped and I understood. Friday I went there with stamped statements, Saturday morning I got a feedback saying the bank statements don't correspond with my Payslip (I told them yes it won't correspond I just got a salary increase in July) the guy was confused himself he couldn’t even explain, then another reason was that the bank statements must show transactions till the 11th of August. Sunday I went to Forest hill with the required statements and I was told that since I was rejected I must wait for 90 days to apply again. I'm so furious with this Vodacom, I've been using Vodacom from 2004 and I love it but I think it’s time to let go, I can’t even get a simple contract. They are disappointing me day in and day out. I'm actually GATVOL with Vodacom!!!! I'm going through all this NONSENCE because of one *********** employee who cancelled the wrong contract last year September and I'm paying the price. This is BULL****!!!!