Bad service

About 6 month ago. I phone one of vodacom branch and ask if they can block my sim card until a get to a branch to do a sim swap. So the bright sparky went and put a full admin lock on my sim card and now months in months out im trying to let vodacom unblock my sim card. Its a contract sim card i paid for the new sim card. The smartest guy told me i have to wait 4 days then the lock will be removed. Oky so a month went by and still lock. So i send voadcom a email and still didn't receive any feedback. I phone in a few times and still nothin. So i send them a email again and again and again. At the end i just went in to my banking app and put a stop on there account. They are quick to notice if you dont pay them but not when they ***** money from people because that what day doing *****ing. All my data and airtime on that sim card every month I've been paying and had no sim card. Public need to know what vodacom intense is with there client and how they ignore there clients. I've been 4 year with Vodacom and from ther word start they didn't do anything from there side.when i opened my contract with them i already started to pay them and didn't have the phone and sim card. 2 months later i received my phone. And sim. Few year back also had a problem with my phone wasn't even n year since renew of new phone they told me only 3 moths warranty blah blah. Vodacom is the bad news. Cellc and mtn is much much better. I got 2 contract with them and not a single problem.