KZ
Khensani Z
1 reviews | Active since Dec 2020
01 Nov 2022, 10:59
Bad service
Online I was due for upgrade today, now all of a sudden I can't upgrade without any explanation. Their consultant also did not give me any reason why, I'm so disappointed, I actually want to cancel my contract after it ends. Always stories, if I can't upgrade now, I rather find another network.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
01 Nov 2022, 12:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Nov 2022, 12:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KZ
Khensani Z's updateReviewer Update
01 Nov 2022, 16:02When is the upgrade date, how am I supposed to know the number of months whereas you are not specifying when exactly,give me a clear indication of when is the actual upgrade date.
If they are any outstanding amounts why is it not shown on my app, and if my account is in arrears, why am I not being told I need to pay a certain amount to upgrade?
If they are any outstanding amounts why is it not shown on my app, and if my account is in arrears, why am I not being told I need to pay a certain amount to upgrade?
KZ
Khensani Z's update01 Nov 2022, 16:02
Reviewer Update
When is the upgrade date, how am I supposed to know the number of months whereas you are not specifying when exactly,give me a clear indication of when is the actual upgrade date.
If they are any outstanding amounts why is it not shown on my app, and if my account is in arrears, why am I not being told I need to pay a certain amount to upgrade?
If they are any outstanding amounts why is it not shown on my app, and if my account is in arrears, why am I not being told I need to pay a certain amount to upgrade?
Vodacom's replyOfficial
02 Nov 2022, 08:21 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Nov 2022, 08:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team