YC
Yolanda C
1 reviews | Active since May 2020
16 Jan 2026, 13:01
Bad Service
Called Vodacom to resolve a query regarding a new contract. Spoke to 3 agents and no one could help. Logged a query 2 weeks ago, received a few calls and still no resolution. The agent Asanda was supposed to call me back 2 days ago, still no call received and I received an email to say that my query has been closed. I am absolutely disappointed with the service I have received as I have been with Vodacom for over 20 years and also have my wifi through them. I have asked on numerous occasions for a manager to contact me and no one has called.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
16 Jan 2026, 13:12Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply16 Jan 2026, 13:12
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
YC
Yolanda C's updateReviewer Update
26 Jan 2026, 11:13Received a call from Dean at Vodacom. Explained the issue to him and he was supposed to call me back.
Still waiting for the return call.
Still waiting for the return call.
YC
Yolanda C's update26 Jan 2026, 11:13
Reviewer Update
Received a call from Dean at Vodacom. Explained the issue to him and he was supposed to call me back.
Still waiting for the return call.
Still waiting for the return call.