1 reviews | Active since Jul 2013
BAD SERVICE
our comapny have many accounts with Vodacom unfortunately we have just reneved these contracts in question. we have 3 ACCOUNTS that uses 3GIG data bundles the first one just had 0 data loaded when we topped up On the 14th and 22nd of July with 3GIGS each now with the 2nd 1 as well we bought data and the data is gone, from the 1st of the month the accounts is loaded with 3GIG soon as you top up this just dissapears or doesnt reflect, because of some kind of technical problem, how can you load and then woops gone is the data, phoning 155 is a dam night mare what is the use of having a call center with actual people working there that can only give you one answer \we can log the problem"- \""we have added Urgency to the problem\"" \""WE DON\""T KNOW\"" for crying out loud when it comes to paying the bill we don't have stupid answers as to not pay them . we are paying for a service to USE not so that it can sit on the table as ornaments. 3 weeks my *** they just don't get back to me as to were or why the data has disappeared to. VODACOM YOU HAVE JUST LOST TRUST IN A CUSTOMER THAT HAS BEEN WITH YOU GUYS FOR MANY YEARS BUT THIS IS THE LAST"
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A consultant will be in touch with you soonest.
Regards,
Consumer Website Team
Best regards,
