bad service

Jennifer Blignaut answered my call pertaining to missing airtime and she kept in saying that I was on the internet even at midnight and I told her that I wasn't. I lost R123 worth of airtime.she kept on insisting that I was browsing the internet whereas I wasn't. I asked her to log a call with the IT department and she said she will and that I must restrict my apps and then she will call me on the 4th at 12pm to check whether I still have my airtime and she didn't. Made empty promises and she didn't call, or even log my call with the IT department. I regret porting to vodacom if this is the way I'm going to be treated then I wouldn't recommend it to my friends and family.I'm really unhappy that I have to pay my monthly premium and then have my airtime vanish like a ghost, no I refuse to be cheated like that . Jennifer was just reading the script and thought she knows it all whereas she doesn't , that made me even more angry because she wasn't listening to my side of the story and wanted me to agree to what she says even though it was not the case.