Bad Service

I made a payment at Vodacom Sandton City on 24 October 2024, and apparently, the payment still is not reflected in their system. I sent proof of payment to the email address provided to me on Monday 28 October 2024, and still nothing. I spoke to Vodacom agents who are inconsistent in their feedback others say they are allocating the payment, and others say there is no payment. My line has been suspended this is inconveniencing me a lot. The last agent I spoke to just told me they won't assist me.