bad service

I went to vodacom chatz connect where I actually have a phone account with them,what happened was I lost my phone due to house break in and most of my valuables were ****** including my new iPhone 6, my phone was about 2months old,a consultant from vodacom chatz told me I had to go open a case and block my phone with the insurance whilst at it my phone insurance told me I had to pay a fee of R2331.15 at the store, a few days later I went back to the store to pay that amount I was then turned away to say that I have no affidavit and the phone of my box, I then later returned to the store to explain to them that the phone's box was ****** with the phone whilst the breakin is there any other way I could get another phone besides having the box with me, I was then told they could help me if I didn't have the phone's box <br> So meaning I can never have another phone without the box? Which is a bit unfair for a paying customer<br> <br> I'm willing to cancel my contract if that's the case and pay whatever the cancellation fee is because clearly I'm going to pay R800 everymonth as part of my installment but can never get another phone because of a box??? I'm Truely disappointed at Vodacom's service.