SP
Sume P
1 reviews | Active since Feb 2022
15 Feb 2022, 14:36
Bad service
My phone have been in repair more than with me im paying a phone that is not working i think thats unfair. How can they fix a phone and its even worse when you get it back. Im so tired of this service provider. A brand new phone and its nots working and noby at vodacom is able to help me
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Replies (2)
Vodacom's replyOfficial
15 Feb 2022, 19:39 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Feb 2022, 19:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SP
Sume P's updateReviewer Update
22 Feb 2022, 09:19A vodacom consultant phoned me on the 15th of February assuring me the will escalate my problem. I just phoned vodacom and the lady told me the problem is not escalated to vodacom repair center. This is the send time one of your consultants told me they will escalated my problem and it never happened. Its like vodacom is only telling you they will do it so that you keep quiet. How can they tell you they will escalate your problem and don't do it.
SP
Sume P's update22 Feb 2022, 09:19
Reviewer Update
A vodacom consultant phoned me on the 15th of February assuring me the will escalate my problem. I just phoned vodacom and the lady told me the problem is not escalated to vodacom repair center. This is the send time one of your consultants told me they will escalated my problem and it never happened. Its like vodacom is only telling you they will do it so that you keep quiet. How can they tell you they will escalate your problem and don't do it.