BAD SERVICE

I have been with Vodacom since the early 90's. I have had the same cel no ever since I got my first PHILIPS DIGA cel phone. since 2012 I got a BB contract.last year was my upgrade time and Vodacom gave me the 9720. last Thursday the charging mechanism failed. my 2 kids 9720 also had the same problem. my college at work had 3 9720's and all 3 the same problem. long story short, I take the phone back to the East Rand Mall outlet only to be told that it will take 2 weeks to repair and SORRY,WE DONT HAVE A REPLACEMENT PHONE. (think now 2 weeks with out a phone and its not even my fault the phone is faulty) after having called customer care and having mailed them twice, I decided to go to voda world in Midrand. they tried to help, telling me that I should go back to the E R Mall outlet, they have just spoken to the manager and he will help me. when I get to the outlet, I am told...SORRY WE CANT HELP YOU. I then email the owner of the franchise shop and tell him what I am going through. no reply. CAN SOMEONE JUST GIVE ME THE SERVICE I EXPECT PLEASE. bye bye Vodacom. bye bye to over 15 years loyal customer. calculate how many plates of food I put onto vodacoms table and this is the tx???