Hellopeter
Share Your Experience
mK
martin K

1 reviews | Active since May 2014

10 Aug 2022, 08:50

Bad service

Hi, I've cancelled my fibre line on the 29th of June. Here is my reference number SR***. I've phoned a couple of times now, but nothing gets done. The fibre is still running. I refuse to pay for another month, after I cancelled my fibre more than a month ago! Everyone just "escalate" it, but nothing gets done.

0
Replies (5)
Vodacom
Vodacom's reply10 Aug 2022, 10:12
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
mK
martin K's update10 Aug 2022, 18:58
Reviewer Update
Your assistant hasn't called me yet and it is now 19:00 and you posted your reply at 10:12!
mK
martin K's update11 Aug 2022, 09:25
Reviewer Update
I'm still waiting for communication from Vodacom Fibre!
mK
martin K's update11 Aug 2022, 10:38
Reviewer Update
My new ISP needs the release cerificate from Vodacom Fibre and you are not cooperating for this to happen. In my view you are purposely keeping the line connected. This is against the Telecommunications directives. I will report this matter to the board. We are 11 days into the month and I get no service. Please release my fibre line. Here is another empty service request number SR*** which I raised the 2nd of August which also delivered novresults. I need urgent response please!
mK
martin K's update12 Aug 2022, 17:51
Reviewer Update
The problem was solved yesterday. Thank you. Eventually after 11 days. Thank you.