MS
Mulalo S
1 reviews | Active since Jan 2022
04 Nov 2025, 07:27
Bad service
I paid my account for vodacom fibre and sent proof of payment at pop@vodacom and also at pnr@vodacom,but I was told that they can't find my payment even if the can see the proof of payment the can't reconnect me.now I have to wait for them only God knows how long I will wait for them because they don't care about us
Helpful (0)
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Replies (2)
Vodacom's replyOfficial
04 Nov 2025, 07:48Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply04 Nov 2025, 07:48
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
MS
Mulalo S's updateReviewer Update
06 Nov 2025, 10:21I have been calling vodacom from Saturday the 1st of November asking them to reconnect my wifi and they have not reconnect me.they always saying that they will escalate my query and say that someone will call me but no one called me to explain why am still not connected
MS
Mulalo S's update06 Nov 2025, 10:21
Reviewer Update
I have been calling vodacom from Saturday the 1st of November asking them to reconnect my wifi and they have not reconnect me.they always saying that they will escalate my query and say that someone will call me but no one called me to explain why am still not connected