bad service

good day<br> <br> August 2012 i had a contract for a ****le , it was prepaid so i had to buy own data. It expired last year i did not receive notification not was i informed when contract is expired you have to call vodacom and cancel<br> i was shown a clause that said i will be notified and it will go from month to month<br> i was nevr notified and vodacom refuses to give my money back<br> the operators said its my fault cause i should have called but how was i suppose to call and cancel when this information is not told to the client neither is it in terms and conditions. when i told the operator that it says i would be contacted stated in the terms he said to me the we refer to me. i did not write the terms so how can the we refer to me. <br> Vodacom neglected to inform me and cause of their negligence they refuse to pay me back money that belongs to me. we the client entrust our providers but our providers are dishonest and will take what does not belong to them. im very disappointed but at this terrible service