Bad service

I am feeling highly irritated and frustrated that I've had absolutely no assistance from Vodacom and then when I call Vodacom 4 U in Sandton City Mall, I get ****ty service!!! Upon finding out that somebody had used my details **********ly for Avon and having money due to Avon because of that, my contract got declined (Which is understandable) - My issue is that when I had sorted everything out, I got advised from one of the workers that once I have the paid up letter for the Avon ****, I am able to come in and reapply.. Which I did last week Thursday. . The guy that helped me uploaded all the documents and said that Vodacom would be in contact with me. I phone in today and get told that the last thing they see is my contract application that got declined! Every time I request to speak to somebody who has helped me at Vodacom.. They never ever know who I'm speaking to or get told that they are not working at Vodacom anymore, which is utter ********! I then got told that I need to bring an affidavit and nobody has informed me of this nonsense! I recently got ****** and I'm sitting without a phone which I need. Yet it just seems like nothing is being sorted out. I'm tired of waiting