Bad service

Good day

I'd like to lodge a complaint about a lady called Nonhlanhla, i couldn't get her last name.

I called the call centre cause my account was supposed and needed to understand why.

She answered my call and we obviously had to do a security, which i didn't have a problem with.

This lady was not friendly at all.. She was so abnoxious and rude!! Not helpful at all!!!

I believe i answered all the questions she asked but then she asked for my Vodacom acc no. I told her my account is suspended so this means, i cannot go through my e-mails. She insisted that if i don't give her that she can't help me... regardless of all the questions she asked and i believe i answered every single of them.

She said i need to go to a Vodacom store for assistance if i can't give her my acc no and i musnt call back again cause no will help me.

I told her I'll check on my documents but decided to call back again. My call was answered by a very nice lady that never requested for my Vodacom acc no and my query was sorted.

How come was she being so difficult, rude and not willing to lister to my side of the story. We honestly don't need such consultants. I just has to say something. Please listern to the recording i called between 20:08 and 20:29.