Bad service

I ordered a wifi modem which I received as normal and was told a debit order would go off in 48 hours after 48 hours I contacted Vodacom querying what was happening with the debit order a gentle man Lubabalo Kahla had looked in the system and there was no call for a debit order so I requested that he have it go off as it should to avoid being overcharged month end. (S3-8AB2J-J2MKC).<br> <br> By Friday last week the debit order had gone off twice I called in and requested it be returned and was told it will be deducted from my bill at the end of this month - now the reverse. I told the gentleman to please put a call through to the accounts department who had already left for day when I called in to contact me.<br> <br> He logged a service call again (S3-8AE3V-V9362) and I received an SMS stating someone would call me in 2 working days...4 working days down and twice today on the chat option on the site I have been requested to call back at another time as their systems are down.<br> <br> I understand these things happen but when will Vodacom keep up their end of an agreement.