BAD SERVICE

I tried to upgrade two of my contracts via Vodacom's website and it kept giving me an error (it was an online only deal). After about two weeks of trying I decided to chat to one of their consultants via the online chat who assisted me with this (17 August) and advised i should receive email confirmation and Vodacom will contact me within 3-5 working days.

On Friday (21 August) I had not received any confirmation email as yet so i made contact with them via their online chat. I connected to Shalane (upgrades consultant) who was VERY unhelpful. I enquired regarding the first upgrade and got no reply. I then had to send another message to make sure i didn't get disconnected to which she rep****. Before I could even ask about the second upgrade status she said I will receive a call either later that day or Monday and ended the chat. This is VERY VERY poor customer service. Up until now i have not received any call or email from Vodacom either to confirm.