ES
Eugene S
1 reviews | Active since Oct 2016
31 Aug 2020, 09:50
Bad service
Very disappointed with vodacom. I app**** for a relocation of my fibre line a month ago and I still haven't got an installation date. They have promised to phone me back in 24 hours. It has been a week and I haven't received any calls. When I called the call centre today they just put the phone down in my ear. I want a date for my installation or I am canceling my fibre. If vodacom want to loose customers this is the way way to do it
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Replies (2)
Vodacom's replyOfficial
31 Aug 2020, 10:18 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply31 Aug 2020, 10:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
ES
Eugene S's updateReviewer Update
01 Sept 2020, 15:09Still no feedback on my service request. The lady assigned to my service request is Nkosana. She still has not read any of the emails that was escalated to her over a week ago. This service is unacceptable. Get her to do her job or assign a more competent person to my service request. I am paying no for a service that I don't have. Extremely bad service from Vodacom
ES
Eugene S's update01 Sept 2020, 15:09
Reviewer Update
Still no feedback on my service request. The lady assigned to my service request is Nkosana. She still has not read any of the emails that was escalated to her over a week ago. This service is unacceptable. Get her to do her job or assign a more competent person to my service request. I am paying no for a service that I don't have. Extremely bad service from Vodacom