Bad service

I'm deeply disappointed with the service I have been getting from. Vodacom. I have 2 contracts with Vodacom ,one was ending in Decemver 2023 But because I skipped payments it was extended with 8 more months I don't understand why,because the arrangement was made and I paid everything clearing any outstanding amount I owed them. And I have checked my contract i can't find where it says if you skip payment your contract get extended. I tried to find out from Vodacom why is my contract extended I was send from pillar to post ....they finally gave an answer,only when a consultant at the Welkom branch called them, And now again this month they debited on my account more than they should I went to the store risking my job trying to get to the bottom of this overcharge, Upon request I was sent an invoice through the same consultant again, that made me realize Vodacom has No respect for their customers because I only get answers when I go to the store which I don't have time for that. On the invoice it state that I am billed for December and January which is ridiculous because I paid December in full . After paying the arrears on the 18 of Decemver, I spoke to Vodacom customer care consultant and asked for my debit order to be put back and she said it's the 21 /12/2023 go pay in store and the debit order will go through end of January 2024. To my surprise the conveniently missed all that information that on the 21 Decemver I went to the store again to pay the Decemver payment..... And now they are inconveniencing me with my money and their incompetence. On Thursday i went to the store to ask for the difference to be paid back into my account....because I can't afford to pay for their mistakes and clear ones for that matter , until today no one had contacted me about my money ....I am tired of Vodacom and their bad behavior towards their paying customers. I can't wait for all my contacts to end with them I have had enough of their disregard of my feeling about what they are doing with my money and my account.

I needed answers about my extend contract because I don't get why I should pay 8 months on the contract that should have ended...and now they continue to squeeze my last cents and taking their time to fix their mistakes. To my understanding it is a bridge of contract to extend my account without my knowledge and I only found out when I went to check in store. I will be taking this matter to Ombudsman because it's clear I won't be helped by Vodacom.. And I need the overcharge to be refunded immediately.