Bad service!!!!

I logged a service request to listen to a sales call weeks ago and no feedback. Your agent promised I would get full benefits at pro-rated amount but did not. The point is if you promise something then you need to keep to it. Was also assured that 1st debit would go off at end of month but was taken 2 days later. very annoying and bad service. Listen to the call and advise if everything promised was correct or deliverted. Second complaint- sales phone me 2 wks ago and sold me a 2 gig add on my contract for 2 years. It was approved on call, got email ref ***8. I was then promised it will be delivered in next few days. I am still waiting!! so i phoned today and agent advised the deal expired and application not complete. I asked to speak to a manager but were all in a meeting- thats bad. Besides the way the agent handled the call which was terrible, the fact is no one has contacted me to tell me this and I have been expecting a card and router for weeks now. Whats going on with you guys. I seriously want to cancel. Even before i took out the new smart s contract and this one I was looking at other providers. Decided to stay but if this is how you guys are going to handle things