QC
Quentin C
1 reviews | Active since Nov 2021
30 Apr 2024, 17:16
BAD SERVICE
23/04/2024 we had a fibre line installed at our house,Vodacom is my service provider and vumatel is the agents that provides the fibre,asof today 30/04/2024,numerous calls and complaints i dtill dont have internet/wifi,between the call centre of vodacom,blame is shifted between them and vumatel and no seems to be able to sort this problem out,our frustration is imensly high and i cannot take their excuses anymore
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
01 May 2024, 07:33Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 May 2024, 07:33
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
QC
Quentin C's updateReviewer Update
02 May 2024, 19:42So today 02/052024 after speaking to a team leader from vodacom on 30/042024 i still do not have anÿ internet connection,telling me that by today i will be sorted out,they will phone me and have it sorted and again it was empty promises,this is it with them i will be taking this futher to the ombuts man
QC
Quentin C's update02 May 2024, 19:42
Reviewer Update
So today 02/052024 after speaking to a team leader from vodacom on 30/042024 i still do not have anÿ internet connection,telling me that by today i will be sorted out,they will phone me and have it sorted and again it was empty promises,this is it with them i will be taking this futher to the ombuts man