BAD SERVICE

Vodacom has an offer called advance where they advance you airtime and you can repay with a R1 charge per R10 advance given. I was given an advance of R150 and this allocated to me as per my buying pattern of airtime. Vodacom reduced my R150 to R50 with no explanation. I queried with the call centre and spoke to a Dorcas who was very helpful, she and her team leader did a quick recon and checked that I have a good record and my advance amount should not have been reduced without notifying me as per their procedures...she logged a call reference A2-K915-OUU1B3 which was looked at by Rudi-Jo Le Roux who did not bother to go and check my record who just closed the request saying that the amount is as per my buying pattern...I spend an average of R500 and more on airtime every month and I have been a loyal customer for years and do not appreciate being treated like a by the way customer...I would like a proper explanation from Vodacom