Bad service

I've been trying to pay vodacom for two weeks!!!!<br> <br> First they gave me incorrect reference numbers, I was very frastrated trying to pay them at the ATM, I tried cellphone bank, even tried internet banking, the reference number given to me was incorrected and I was largely inconvinienced. I call again and ask for a debit to be run on my account, 8 days later still nothing! !! I called in a while ago I was told that the agent who last assisted me did not raise the debit! No apology no reasurrance that this won't happen again. I'm really not impressed!