RL
Riaan L

1 reviews | Active since Apr 2012

26 Jun 2015, 09:07

Bad Service

I have been with Vodacom since it first started, I have spend a lot of money with Vodacom and have never in over 15 years had so many issues with Vodacom. I have recently purchased a new contract with Vodacom, 1 of 3. I wanted to ad an extra 1GB data on my account a month to month and every month I have to spend an hour on the line trying to resolve this issue. I get billed for it every month but don't receive my 1GB, I eventually cancelled it. I have also phoned Vodacom 3 times to ask them why I don't receive my statements via e-mail anymore. They say don' t worry it is sorted now after they sent me the last three months statements. After that call i did not receive a statement again. I have had enough of the issues with Vodacom and will be canceling all my contracts with Vodacom and move to a better service provider, one that actually sort out the issues that you ask for.

0
Replies (1)
Vodacom
Vodacom's reply26 Jun 2015, 13:34
Official
Hello Imprint7,

Thank you for your posting. We sincerely apologise for the inconvenience you have experienced.

A consultant will make contact with you in due course to assist with your query.

Kind regards,
Vodacom Consumer Website Team