Bad service

I renewed my phone contract today, something I'm regretting already and wanted a ipad to be added to my contract. My application was rejected because I apparently had a R6.00 discrepancy on my account! I have been with Vodacom since 1995, that's what you get for being a longstanding client!! Please Vodacom, show me where this shortfall is because I overpaid you last month!!!!???? It seems that Vodacom is slipping downhill fast as in the time that I spent in your shop today, (3 hours) customers were complaining! Your call centre also just sends you from one section to another or they keep transferring you to a department that has already closed (do they not know the hours???), they cut you off or they actually cant help you. I finally got my ipad contract due to a lovely, helpful person Norma who went the extra mile, if it weren't for her, I would have cancelled my contract...and when I finally got to try the new phone, my emails wouldn't come through and no one at the call center can tell me why...Vodacom did the setup... Hopeless, frustrating and just unacceptable! Thank you Norma (Sales) for being so helpful and patient!