Bad Service

Dear Vodacom

I would like to bring it to your attention that your service from your store at the Glen is shocking. My phone got ****** on Sunday, i drive to the Glen hoping that they can do a sim swop for me on that day as i use my phone for business. The first consultant i see asks me questions with regards to when did i last buy airtime, do i use your promotions. I gave her the details however the system kept on rejecting my security questions. I ask the consultant please call some and her response was that they wouldn't be able to help - case closed. I then go through to the bank to get a statement to validate as to when was the last time a bought data as I do this on my mobile App. I get back to the store i am now helped by someone else. This guy also has no care in the world, lack of professionalism. I continue having to ask him are we wining, what is happening - don't care attitude. After sitting there for 30 minutes he then calls your help desk and they say my card is blocked as i failed the security questions and they can only give me access in the next 24 hours. I am so annoyed. I then ask to buy a phone - looking of the cheapest. I ask about the A3 core, i get a response that it is sold out and they don't have anything in stock. I am now offered your high end phones - not paying attention to what i need as a customer. Totally bad service and to date my phone number has not been blocked, i now have to go back to a Vodacom store once again to try and do a sim swap. Bad service and lack of attention to clients.

Please can you look into this and get that store sorted out as it lacks in product knowledge and customer service My number is ***