Bad Service

In the month of may I Had my 24 monthly upgrade.<br> Herewith the details:<br> <br> Hi Guys. <br> I would like to start off by thanking Vodacom for the quick delivery of my NEW Handset. Thanks!! <br> My details are: Reference number is: 003M~M7T0 <br> When I received my New handset it did NOT include the sim card. I Phoned the help line on *** where I spoke to a very helpful and friendly lady. She gave me the number for online contracts ***4. I phoned online for help with my simm problem and followed the prompts to get to someone that can help with a sim card that did not come with my Contract phone. I got through to a lady that was less friendly and not helpful. She told me I must phone the number again and I must select the correct prompts. Why she could not TRANSFER me in a Telecommunications Company I do not know... <br> I phone the number again and followed the IVR prompts like the first time when I phoned. I got through to a Very Friendly and helpful lady. Thank you very much. <br> She phoned around and tried to get someone to help me with the Sim problem. She then found a lady who was rude and in my opinion that told me that it was MY fault that I did not receive a Sim. ***?? Nothing Yet!