Bad service

If i could give no stars i would. I have never met anyone as unwilling to help someone as the people working for Vodacom.

I have had the same number ever since i got my 1st phone more than 15 years ago. This is the only way i have for anyone to contact me. Now i am informed (after i called them 2 weeks after the incident happened) that my number has been deleted for non payment. I get it I am guilty. My partner suddenly lost their job over 2 years ago and i have been supporting a family of 3 on a R3000 salary so i did not have money to contribute towards my account.

I am phoning kindly not losing it over the phone hearing out what they are saying as i understand they are a call center and this is not their problem, but i am asking for a way to resolve this and i cannot be assisted getting rude answers or no answers at all. After showing how unhappy i am, i even get asked to hold the line to rate my service.

Well here it is, the service is useless in the 4 odd years i have had a vodacom contract i have never had a pleasent experience when speaking to them in the phone.

I het suspending or blocking a number for non payment but deleting it and being told explicitly that i will NEVER be able to use this number again is pure *******