Bad service

The vodacom vodapay wallet, has no customer considerations. Now my account is locked saying there’s a risk which I'm not aware off and cannot access my funds. I am told to wait for 7 days only then i can ask for feedback. The only contact option is via chat support no office address and no direct contact. When you ask for fast tracking of the issue you are told its the process you supposed to wait. And now those are the only funds and cannot run payroll. This is disappointing.