1 reviews | Active since May 2012
bad service
<p>I recharged with 250mb yesterday and all my data plus airtime was finished by yesterday afternoon???? I contacted the call centre and they said it's internet usage, I double checked all my app settings and all is fine. Previously data lasted much longer so where's my data and airtime. No help from call centre agents. This morning I phoned again and the lady asked my cell nr etc just to tell me her system went offli e at 6am and I must phone back at 8. NO HELP. I want this sorted asap. My data and airtime disappeared! </p>
Dear Customer,
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.
Regards
Consumer Website Team
Dear Customer,
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.
Regards
Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
No one has contacted me as yet. I phoned the call centre on Saturday and the lady was very rude so I asked to speak to someone else and I am still waiting for her team leader to contact me?? really?? I phoned again yesterday afternoon just to end up talking to another rude employee!! I have been using this phone since December 2016, no settings have changed etc, she informed me that the 250MB I loaded Friday morning was used up by 8:20am...20 mintues and 250MB was gone?? 250 MB lasts me a month as I only use whatsapp and background data is restricted plussome apps are disabled. I told her there is a fault on Vodacoms side just to be told it is my fault! is this what you call service??
No one has contacted me as yet. I phoned the call centre on Saturday and the lady was very rude so I asked to speak to someone else and I am still waiting for her team leader to contact me?? really?? I phoned again yesterday afternoon just to end up talking to another rude employee!! I have been using this phone since December 2016, no settings have changed etc, she informed me that the 250MB I loaded Friday morning was used up by 8:20am...20 mintues and 250MB was gone?? 250 MB lasts me a month as I only use whatsapp and background data is restricted plussome apps are disabled. I told her there is a fault on Vodacoms side just to be told it is my fault! is this what you call service??