BAD SERVICE

<p> </p> <p>Good Morning</p> <p> </p> <p>My Name is Lindokuhle Khoza I am very much sad and disappointed by the service that I have receive from Promise Mbatha at Vodacom Repair Centre in Alberton (new market).</p> <p>I purchased a J1 Samsung phone and the touch screen was not responding anymore so I took it to Vodacom on the 08.06.2017 round about 17:50 there store was about to close ,and I was assisted by this rude lady by the name of Promise Mbatha and at first she told me that they are closing now so she won’t book in the phone on the system she will book it manually and wrote everything that was needed while assisting me her cellphone rang and she answered it in my presences as the customer and bear in mind it was a personal call then I waited for her to finish on that call then she asked for my numbers and I gave her politely then she gave me papers and she told me that my phone is cracked and I asked surprisingly cracked? And she said no its fine let me give you papers that will show you were your phone is cracked then you will sign then I said its fine and she was telling me that with an attitude, so I said to her please also state that my internal screen is not damaged I can even switch on my phone for you to see because I don't want it to come back then you tell me that the technicians are saying internal screen is cracked and she said to me with her stinking attitude I am not the one who checks the LCD and I told her that I am not talking about an LCD I am talking about my internal screen like when you switch on your phone there is no impact or anything and she said to me ,I don't know what you talking about and I told her that which means you don't want to understand me and she said yes I don't want to understand you because I don't know what you talking about ,and I said to her you don't have a customer service you know I am also working at repairs i know how this work and she said to me that's none of her business I don't care that you working at repairs or not then I told her that I am a customer here and I should be treated with respect ,so for the service that you have given me I am going to report you and she said its fine you can go ahead , saying that with an attitude. She even left me at the counter while trying to get her name and email address to get a bag to go home; I got an email address from another lady</p> <p> </p> <p>I am writing this query because I am very annoyed and humiliated so all I want is for her to apologize to me, and if not I am going to take this further if it takes for me to write to Alberton records I will do so or even post on Facebook or all social medias the kind of service that I have received from Vodacom in Alberton .</p> <p>And I assure you Vodacom will get more complaints regarding the bad service.</p> <p> </p> <p>Your quickest respond will be highly appreciated and I still want my apology. </p> <p> </p>