1 reviews | Active since Jan 2017

08 Jun 2017, 10:41

Bad Service

<p>We were victims of credit card ***** as, were explained to the consultant and was paid late. On the first of the month the full amount was paid and i expected the service to be restored immediately as i am still a customer and i still pay for my service as i have done so for the last 8 years. </p> <p> </p> <p>I called on Friday and the consultant explained to me that the service will be on in 24 hours </p> <p>Called on Saturday to just find out that 24hour does not in their minds refer to the next day because its a saturday and thats not a working day. But if you activate it on the day i call you the Thursday then you dont need to be there the next day to be on .... just a thaugth </p> <p>on the call on saturday i was put through to a superviser "Voyo" so that the phone can be dropped in my ear while i was speaking to her ... nice hey</p> <p>so Monday i call nothing just another 24 hours </p> <p>Tuesday another 24 hours </p> <p>Wendnesday it got interesting</p> <p>1 time i call, i get to speak to the lovely Voyo again and my service will be on in the next hour </p> <p>2nd time i call i hear Voyo suddenley dissapeard and the time elapesd to another 24 hours agian so, </p> <p>this morning when i called again becaus lets see its been 7 days 168 hours and still no service and guess what when i phone it will be another 5 hours from now befor my service will be on ... maybe i must call again then i can wait another 24h or maybe 7 more days .... who knows </p> <p> </p> <p>SO IM CALLING IT THIS IS A ****** ACT AGAINST ME </p> <p>1. BECAUSE IM NOT WHITE I DONT DESERVE ANY SERVICE BECAUSE ITS NOT MY RIGHT .... I DONT THINK SO, ACCORDING TO STATURE OF LIMMITATIONS WE ARE ALL EQUIL </p> <p>2. BECAUSE IM WHITE THEY DONT CARE IF THEY DESRUPT MY WHOLE LIFE... </p> <p>3. BECAUSE IM WHITE I WILL GET SPITED BECAUSE WHY MUST I HAVE ANYTHING </p> <p>4. BECAUSE IM WHITE NO ONE CARES THAT I WILL PAY FOR THIS 7 DAYS THAT NO SERVICE WAS GIVEN TO ME BECAUSE WHE MOS HAVE ALL THE MONEY IN THE WORLD .... </p> <p> </p> <p>I AM FEDUP WITH THE BAD SERVICE I AM RECIVING AND THAT JUST ONE PERSON CAN GET UP AND JUST DO THERE WORK AS THEIR SUPOSE TO DO THAT THET ARE BEING PAYED FOR NEVER THE LESS ..... </p> <p> </p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply08 Jun 2017, 12:03
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team