KB
Kobus B

1 reviews | Active since Oct 2015

04 Jun 2017, 14:27

Bad service

<p>Did a sim swop at N1 city vodacom cellucity on Friday, Took sim back on Sunday-not working, was advised that sim blocked and had to call call centre. Spoke to Cheslin Holmin at call centrewho refused to assist and advised me to go back to the shop, The shop advised me that the card is blocked and that I need to call their ***** section on Monday since theyre closed weekends. What a terrible experience...wanting me to call the ***** section on a 011 landline number...I think this is really poor service</p>

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Replies (1)
Vodacom
Vodacom's reply04 Jun 2017, 15:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team