Bad service

<p>I called vodacom cancellation/retention centre to cancel my contract with them as it was ending I spoke to Masilo who assisted me. He offered me another contract which was a nice deal, I took up the offer. I informed him that I haven't used my sim card for over a year as the phone was ****** and he said that he will get the phone and a new sim card delivered as well.</p> <p> </p> <p>My package got delivered on Monday morning only to notice that my sim card is not in the package meaning that I won't be able to start using the phone. I call in on Tuesday twice requesting to speak to Masilo and both consultants inform me that they will pop him a mail and he will get back to me. I called in before 9 in the morning and after 5 in the afternoon and also requested to speak to his team leader but I was refused to speak to them. I had to call in on Wednesday after 12 to speak to him and I had to hold for over 5 mins.</p> <p> </p> <p>I am being in convinced now as I am unable to use my phone.</p> <p> </p> <p>This is really bad customer service as feedback is not given and no effort is being made to get my sim card to me quicker.</p> <p> </p> <p> </p>