Bad Service!!!!

<p>To whom it may concern:</p> <p> </p> <p>I did an upgrade in February 2017 at Vodacom (chats) President Hyper store. I took the CAT S60 for my upgrade. I had the phone for +-2 weeks and the phone started giving problems. The phone started losing signal. I took the phone back to the store and they advised me that they have to send it in for repairs. After the phone was assessed they replaced a part on the phone that was faulty. I received the phone back after +-3 weeks and the same problem occurred. The phone was sent back once again and after the assessment they did a software update. Once again I received the phone back and then after only 1 day the same problem occurred again by losing its signal. Then they replaced the phone but apparently it was only a repaired phone and not a new phone. The so-called new phone started giving problems by switching off by itself +-4 times a day. I took the phone back to president hyper within 7 days and until today I have not received it back yet. Every time I have to phone after them to find out what is happening. I then asked them to please let me know what the progress is and after a couple of days I had to phone again!! I have spoken to Fourways repair centre and asked them to replace my phone with a different make because I am not happy with the CAT series.</p> <p> </p> <p>I have spoken to numerous people at different departments regarding this and all they can say is that I need to take it up with the store that I received the phone from. I was told by 2 Vodacom employees that it would be better to go to Hello Peter!!!!! Vodacom called me back when I received an sms regarding their service to find out if I am happy with the service, where I rep**** NO. I have explained to them what happened and they advised me that this was unacceptable and they will take the matter further. I then emailed them 2 days later regarding the progress and they rep**** by asking for the store details. I have sent them the details and once again had to follow up on what the progress was. I have up until today not received any feedback from them!! (12/05/14)</p> <p> </p> <p> </p> <p> </p> <p>Johan Niemand</p> **********