BAD SERVICE &

<p>On 26th April I received a call for a new contract which I discovered a few days later was an upgrade. This contract was for a 20 gig data & router promised to be delivered on 2nd of May & data to be loaded as of 1st May 2017 & my delivery address was confirmed too. RAM couriers called on 2nd May to confirm delivery address again & to confirm delivery for that day. An sms was received from RAM couriers later that day too & every subsequent day to confirm delivery of router. I called Vodacom from the 2nd of May every day to enquire about the delivery. No one ever came back to confirm delivery date. On Friday after also calling RAM Couriers daily in Johannesburg who promised delivery everyday & RAM couriers in Cape Town several times a day who never answered at Customer Care or Operations Department, Michael finally answered in Operations & promised to deliver that day. At 9.40pm Friday evening the router was delivered after the driver got lost endlessly! The data has since not been loaded & the router is only working intermittently. I have had enough!!!! I am in the 7 days of right to cancell the contract as per the Consumer Protection Act.</p> <p>My efforts to get hold of the MOHAMED SHAMEEL AZIZ JOOSUB through Vodacom Head Office / Facebook / LinkedIn / phoning or email have proven to be fruitless. Everyone is shielding this DEMI GOD from facing the customers of his business. So SICK !!!!!!</p> <p> </p>