1 reviews | Active since Aug 2016

08 May 2017, 16:14

Bad service

<p>Month ago i did an application for a phone contract and i chose the samsung J5 then when i was called to confirm i was told im gona pay 279pm yet the agreement was 199pm so i cancelled that then i did another application for huawei p8 lite and when i was called to confirm my order i was told ima pay R379 so i cancelled it and now when i call to make an application for a white huawei P9 lite im told i dont qualify since my credit score is bad with vodacom because of the cancellations i made and i have to wait for 3months or i qualify for a P8lite and the 2nd cancellation was not my fault!</p> <p> </p> <p>Now today i had R50 airtime balance now im on R26 and guess what the only people i called is VODACOM on the free number so what happened to the rest cause i still have plenty data ???</p> <p> </p> <p>Please tell me if you want me to change networks cause i will</p> <p> </p> <p>Siphesihle austin phindile sabeya are the consultants ive spoken to and till today i still dont have my white huawei P9 lite on ichooseflexi200...</p> <p> </p> <p>Someone better call me and tell me its gonna be delivered this week!</p>

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Replies (1)
Vodacom
Vodacom's reply09 May 2017, 07:18
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team