Bad Service

<p>I app**** for 2 contracts (samsung s7 edge) about 2 months ago, we received our phones just to find that they gave us recycled numbers, we received phone calls (on both phones) from the previous owners of the numbers debt people, we even received their banking sms etc on our phones, we informed vodacom about this after about a week, we waited about 2 - 3 weeks for response about this matter, they then informed us that we will be getting new sim cards, it's been 2 weeks of begging them to please load our airtime etc on our new sim cards, everytime we get told that they still busy loading and waiting for authorisation, in the meantime our debit order has been going off like clockwork, today I eventually had enough and went to vodacom to return the devices just to be told that it will be a very long process in cancelling the contract and that we are liable for a 40% usage fee on each device, I really think that is unfair as we didn't even use the devices as we were waiting for them to sort out the sim card issues, where do you come with paying 40% usage fee on a 2 month old phone, so we will be sitting out of pocket and you take the devices and not even to mention the debit orders that went through. I will be taking this matter up with a lawyer, I will do whatever it takes to get this sorted out.</p>