Bad Service
<p>vodacom informed me my cellphone contract with them was comming to an end in March and that I should cancel, I called them and I told them that I wanted to cancel. The lady I spoke to said to me because I have been a loyal customer they are offering me 110 airtime for 99 on monthly basis and that I should continue with just that. The agreement I had with them was that I will pay 120 pm. Fortunately I recorded my conversation with this lady. In April they deducted 790 from my account I called them they made excuses and promised that from in May they will only deduct the 120 for airtime we agreed upon, came may they deduct 664. I am sick and tired of this game they are playing, I did not renew my cellphone contract with them for certain reasons and now I'm still paying a high bill just for a 110 airtime . This is so unprofessional.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
