1 reviews | Active since May 2017

03 May 2017, 07:14

Bad Service

<p>vodacom informed me my cellphone contract with them was comming to an end in March and that I should cancel, I called them and I told them that I wanted to cancel. The lady I spoke to said to me because I have been a loyal customer they are offering me 110 airtime for 99 on monthly basis and that I should continue with just that. The agreement I had with them was that I will pay 120 pm. Fortunately I recorded my conversation with this lady. In April they deducted 790 from my account I called them they made excuses and promised that from in May they will only deduct the 120 for airtime we agreed upon, came may they deduct 664. I am sick and tired of this game they are playing, I did not renew my cellphone contract with them for certain reasons and now I'm still paying a high bill just for a 110 airtime . This is so unprofessional.</p>

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Replies (1)
Vodacom
Vodacom's reply03 May 2017, 08:42
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team