bad service

<p>I am so fed up with regards to the service i have received telephonically.</p> <p>I have called the call centre in November last year and requested a cancellation quote in which i did receive , i then proceeded to the store and made a payment of the amount that was on the cancellation quote I then was informed to email it through to the cancellation department which i had done on the 8 November 2016.,though i have noticed that I still am been debited for the contract which i have cancelled , i have called several times this year including last month on the 28 March 2017 which was the last that i had called and spoke to Nthabiseng an agent who advised that she could not give out her surname also i spoke with the supervisor who advised me to resend my cancellation quote with the proof of payment and was promised to be contacted within 72hours however still have not received a call or email regarding my account once again i have been debited again this month.</p> <p>i am rather frustrated and disappointed with the service I have been receiving . This is my last resort as i have been going back and forth and i am not getting anywhere with you guys.</p> <p>and what irritates me is that i am been billed for something that is not been used yet i will not be reimbursed for this , which also results in my credit score that is been affected as the people at Vodacom are not doing their jobs properly.</p> <p> </p> <p>Really disgusted with the poor service.</p>