CP
Courtney P

1 reviews | Active since May 2017

02 May 2017, 09:31

Bad Service

<p>Hi</p> <p>I was at Vodacom in Paarl mall on the 22 April 2017, to apply for a contract. The lady I spoke to helped me and told me that I qualify and that they do not have the phone in stock and they will give me a call when they do. I waited till the week after and called and asked if they have the phone in stock yet and they said no. I then called the Vodacom branch in Wellington and asked if they had stock of the phone cause I have been waiting for more than a week for a phone from Paarl mall and the lady I spoke to over the phone asked who I spoke with and I gave her the name and my details so she will call me back. The day went by and no one called back, I called the next day again and she said the lady at Paarl mall should have called me and she did not and I asked her if their store has stock why can’t I just get the phone by them and she said that I will have to apply again and it could be that they might not approve for the same amount.. I have been waiting for 3 WEEKS for a phone and still no PHONE... If this is the service I get now when I am applying for a contract then I don’t know if I still want to do this with Vodacom..................</p>

0
Replies (3)
Vodacom
Vodacom's reply02 May 2017, 10:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

CP
Courtney P's update02 May 2017, 15:24
Reviewer Update

Please.....do because i need the phone the one i am using now is not working anymore....

Vodacom
Vodacom's reply18 May 2017, 07:40
Official

Good day

Feedback has been provided to you on above matter via email. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team