Bad Service

<p>Wilina Van Niekerk I'm very dissappointed with Vodacom. On the 04/03/2017 i took out n contract by Vodacom. After signing the contract and they've opened the box and installed everything the lady then only said to me i must remember that the first debit order is going of wihtin 48hours. I said to her what , i have only signed the contract now, i haven't started making calls nothing and you want a payment. So i left it there. Within 48 hours they did deducted the first debit order. Two weeks after signing the contract my phone just went dead and i could not get it charge. I took it into Vodacom repairs in langeberg mall in Mosselbay and the first words the lady said when she helped me its the first time they heared about this phone giving problems. They booked it in and gave me a loan phone because of my working sircumstances. About 10 to 20 min later they phoned me and told me the phone are fixed. When i went to there shop to collect my phone i asked them what the problem was because its a brand new<br />contract phone they've given me. No the lady said , when you bought the phone they did not upgrade your software. I said o okay its strange because when i said there waiting for them to install everything they did upgrade it. So i left and on sunday 23/04/2017 the same problem occured with my phone. I took it in again to Vodacom repair in langeberg mall mosselbay. This lady again said to me its the first time she heared about this phone giving problems. They booked my phone in and i asked a new phone.Sorry they can't give me a new phone they need to send this phone away to get it fixed.I asked the lady a loan phone because of my working sircumstances. Sorry they don't have a loan phone. I insisted on a loan phone because i've explained to her i have clients and emails that needs attention. Sorry they don't have a loan phone , nor they want to give me a loan phone. I have a lost in income now for a week and i'm loosing clients due to the fact they think i don't want to help them. Whos going to give me the lost of income back , for sure not Vodacom. This is bad service. I want to cancel my debit order aswell as my contract with Vodacom.I cannot carry on like this paying on the 07/05/2017 my third payment on this contract and my have no use of the data , airtime and sms for a week no (how long they will take with it i don't know) and i don't even have the phone 2 months.<br />Please is there any body that can help me, i don't want a fixed phone. I want a new phone because i paid for a new phone. Vodacom is getting my money but i don't have the use of the phone that i'm paying for. If i don't get help today i will go and cancel it tomorrow.I am lost with my phone. Im loosing clients and i'm loosing income.I need a ohone and i want a new phone</p>